FAQs (Return and Exchange)

Question. What is SeeandWear’s 30 day Return and Exchange Policy? How does it work?

Answer. SeeandWear's 30 day returns and exchange policy gives you an option to return or exchange items purchased on SeeandWear for any reason within 30 days of receipt of the item. We only request that don't use the product and preserve its original condition, tags, and packaging. 

Reverse pickup: Reverse pickup is available only on fresh products not minor defect one. Approx 8000 pin codes are covered by logistics partner for reverse pickup. Reverse pickup is available only one time for each order.

If reverse pickup is not available at your pincode then self ship will be the process.
Self-Ship: The customer needs to ship product back to our warehouse through Indiapost parcel or registry service and once the product will be received by us we initiate the refund or exchange.

The following EXCEPTIONS and RULES apply to this Policy: 

Self Shipment courier charges will be reimburse (up to Rs 70) only for exchange of fresh category of product however, in case of minor defect shoes these courier charges will not be reimbursed.
In case of refund of product self shipment charges will not be reimbursed and if we arranged reverse pickup than there will be a deduction of Rs 200/product from original amount.
In case of minor defect shoes, only exchange is possible and the customer cannot opt for returning the item and avail refund.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

Reverse pickup is not given at the time of claiming warranty. Customer need to self ship the product. 

Return Policy is not applicable on HandMade Shoes collection, only replacement can be given.

Question. What are the steps to return the product on SeeandWear ?

Answer. You can return products purchased from SeeandWear within 30 days of receiving the product. Customer needs to whatsapp at 9599013410 stating the reason of return along with order ID. You need to handover the products in original box with any outer polybag.
Note: Return is not applicable on minor defect product, they can only be exchanged.

Question. What is SeeandWear's Shipping Policy?

Answer. We strive to deliver products purchased from SeeandWear in excellent condition and in the fastest time possible. SeeandWear provides free shipping on all orders. SeeandWear delivers to all pin codes of India including remote and rural areas for prepaid orders. 
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount, if paid online. 

Question. How long would it take me to receive the refund of the returned product ?

Answer.  After the refund has been initiated by SeeandWear as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines.
For Cash on delivery orders - UPI or NEFT transaction will be initiated in your bank account.
For Prepaid orders - Amount will be immediately refunded in original payment method.
Please note, SeeandWear initiates the refund after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to the SeeandWear warehouse. In case of any refund discrepancies, SeeandWear may at its sole discretion, request you to share with us a screenshot of your bank statement.

Question. How do I cancel my order ?

Answer. Login to your account and click on orders you will see a option of cancel order. If you are not able to find then please WhatsApp at 9599013410.

Question. I just cancelled my order. When will I receive my refund ?

Answer. If order is already shipped from our warehouse than refund will be initiated once product will automatically come back to our warehouse. There will be a deduction of one side shipping charge from paid amount.
If order is not shipped than full refund will be issued immediately.

Question. What is the warranty on the product & how does it works ? 

Answer. SeeandWear gives 3 to 6 months warranty depending on the product. In case of any issue with the product, the customer needs to send us the product images with the issue on whatsapp number 9599013410 . 

If the product is eligible for repair then we will repair the same and ship it back to the customer or if the damage is not repairable then we replace the shoe with the new one.